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1/2/12

systems analysis and design, 9th edition gary b. shelly, harry j. rosenblatt solutions manual and test bank


 systems analysis and design, 9th edition gary b. shelly, harry j. rosenblatt solutions manual and test bank
 systems analysis and design, 10th edition gary b. shelly, harry j. rosenblatt solutions manual and test bank
Systems Analysis and Design, 9th Edition
Gary B. Shelly, Harry J. Rosenblatt
ISBN-10: 0538481617
ISBN-13: 9780538481618
© 2012




Hi dear students:
Feel free to contact us: ggsmtb@gmail.com  
Book Resources
the sample of the sm and tb

http://www.mediafire.com/view/88iuyitvz7e2w6a/Systems_analysis_and_design_9e_gary_b._Shelly%2C_harry_j._Rosenblatt_Test_BanksChapter_02.rtf
http://www.mediafire.com/view/65flhk7wcrurwjn/Systems_Analysis_and_Design%2C_9th_Edition_Gary_B._Shelly%2C_Harry_J._RosenblattChapter_02.docx

Systems Analysis and Design
Ninth Edition
End of Chapter Solutions

Chapter Two


Analyzing the Business Case


ANSWERS TO CASE-SIM: SCR ASSOCIATES

     1.      We need a corporate goal for SCR that refers to our new training activity. Prepare a draft to show Jesse.
SCR states four main goals in dealing with its clients:
§  SCR consultants will provide clients with cutting-edge technology and show them how it can be used to achieve business results. All clients will receive personal attention, professional service, and ethical behavior from the consultant.
§  SCR’s fees will be fair, reasonable, and competitive. SCR will strive to earn its fees the old-fashioned way — by hard work, professionalism, and dedication to the client’s needs.
§  Reputation is a priceless asset. To protect it, SCR will maintain a Code of Ethics to ensure that it avoids impropriety of any kind, or even the appearance of impropriety.
§  SCR’s goal is not perfection, but constant quality improvement. SCR will encourage and solicit input and feedback from clients.
The textbook points out that a firm develops a set of goals to carry out its mission. SCR’s training capability represents a major step for the company and should be mentioned in the company’s mission statement. Answers will vary, but a sample might be worded as follows:


SCR training will achieve excellence in three key areas: content, delivery, and results. To support our training function, we will focus on three main goals:
§  Training content will provide world-class technical skills and knowledge required by IT industry leaders.
§  Delivery will be highly professional, with attention to individual needs and interaction with students.
§  Results will be measurable, and SCR will certify student achievement levels and competence.

     2.      Jesse wants my opinion on whether or not SCR needs a systems review committee. Need to prepare a recommendation and reasons.
As far as we know, SCR does not have a systems review committee. The SCR executive committee announced the new TIMS system by giving employees advance notice of a news release. Students know that top management directives are one source of systems projects. Should SCR consider a committee? You could argue that in a firm like SCR, the top managers make all major decisions, and a committee would add an unnecessary layer of decision-making. Also, the company is small enough to allow constant, direct communication among all members of the SCR team — so what would be the advantage of a committee?
On the other hand, not all decisions involve major IT projects. Most of the time, IT departments deal with day-to-day maintenance requests. Without a systems review committee, the IT director must allocate corporate resources. Would a systems review committee provide more interdepartmental input and allow more user involvement? The chapter presents various pro and con arguments, and you should encourage students to apply these concepts to the SCR situation.

     3.      Draft a project scope statement for the TIMS system and describe the constraints. She said be specific.
Based on the information in the SCR documents for this chapter, the project will have a specific timetable and must include various features and capabilities. A sample statement might read as follows:


Project Scope and Constraints
The new training information system must support SCR’s training operations, and meet the requirements of users and SCR management. Specific constraints include the following:
§  The system must be operational by February 1.
§  The system must track courses, instructors, students, and grades.
§  The system must interface with SCR’s accounting system.
§  The system must be able to support online courses registration in the future.
§  The system must track industry certification requirements.


     4.      Need to identify the people I want to interview to learn more about the new training activity, and prepare a list of the questions I will ask.

At this point, you would want to obtain more background and a better understanding of the project. The most important people would be the SCR employees who have experience with corporate training and will be involved in the new training function. Additional investigation and detailed fact-finding will be performed during the systems analysis phase, starting in Chapter 4.
     A sample interviewee, job title, and list of interview topics follows. The topics are listed generally, but you can ask students to frame specific questions based on the topics they suggest.




Chapter 2 – Analyzing the Business Case

MULTIPLE CHOICE

     1.   Systems development typically starts with a ____.
a.
feasibility study, followed by a systems request, which includes a preliminary investigation
b.
systems request, followed by a preliminary investigation, which includes a feasibility study
c.
preliminary investigation, followed by a feasibility study, which includes a systems request
d.
feasibility study, followed by a preliminary investigation, which includes a systems request


ANS:  B                    PTS:   1                    REF:   52

     2.   ____ planning is the process of identifying long-term organizational goals, strategies, and resources.
a.
Opportunity
c.
Strategic
b.
Preliminary
d.
Vertical


ANS:  C                    PTS:   1                    REF:   54

     3.   During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company’s strengths, weaknesses, opportunities, and threats.
a.
CRM
c.
JIT
b.
TCO
d.
SWOT


ANS:  D                   PTS:   1                    REF:   54

     4.   Strategic planning looks beyond day-to-day activities and focuses on a horizon that is ____ years in the future.
a.
3
c.
10
b.
5
d.
any of the above


ANS:  D                   PTS:   1                    REF:   54

     5.   ____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.
a.
Mission
c.
Feasibility
b.
Relationship
d.
Performance


ANS:  D                   PTS:   1                    REF:   60

     6.   Hardware-based security controls include ____.
a.
passwords
c.
coding data
b.
various levels of user access
d.
none of the above


ANS:  D                   PTS:   1                    REF:   60

     7.   ____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.
a.
Mission statement
b.
Customer relationship management (CRM)
c.
Feasibility study
d.
Total cost of ownership (TCO)


ANS:  B                    PTS:   1                    REF:   63

     8.   Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.
a.
CRM
c.
JIT
b.
TCO
d.
RFID


ANS:  C                    PTS:   1                    REF:   63

     9.   Many companies implement ____ systems that integrate all customer-related events and transactions.
a.
CRM
c.
JIT
b.
TCO
d.
RFID


ANS:  A                   PTS:   1                    REF:   63

   10.   A systems request form should not ____.
a.
have complex instructions
b.
be easy to understand
c.
include enough space for all required information
d.
indicate what supporting documents are needed



ANS:  A                   PTS:   1                    REF:   65

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