systems analysis and design, 10th edition gary
Systems Analysis and Design, 9th Edition
Gary B. Shelly, Harry J. Rosenblatt
ISBN-10: 0538481617
ISBN-13: 9780538481618
© 2012
ISBN-10: 0538481617
ISBN-13: 9780538481618
© 2012
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Systems Analysis and Design
Ninth Edition
Ninth Edition
End of Chapter
Solutions
Chapter Two
Analyzing the Business Case
ANSWERS TO CASE-SIM: SCR ASSOCIATES
1. We need a corporate goal for SCR
that refers to our new training activity. Prepare a draft to show Jesse.
SCR
states four main goals in dealing with its clients:
§ SCR consultants will provide clients
with cutting-edge technology and show them how it can be used to achieve
business results. All clients will receive personal attention, professional
service, and ethical behavior from the consultant.
§ SCR’s fees will be fair, reasonable, and
competitive. SCR will strive to earn its fees the old-fashioned way — by hard
work, professionalism, and dedication to the client’s needs.
§ Reputation is a priceless asset. To
protect it, SCR will maintain a Code of Ethics to ensure that it avoids
impropriety of any kind, or even the appearance of impropriety.
§ SCR’s goal is not perfection, but
constant quality improvement. SCR will encourage and solicit input and feedback
from clients.
The
textbook points out that a firm develops a set of goals to carry out its
mission. SCR’s training capability represents a major step for the company and
should be mentioned in the company’s mission statement. Answers will vary, but
a sample might be worded as follows:
SCR training will achieve
excellence in three key areas: content, delivery, and results. To support our
training function, we will focus on three main goals:
§ Training content will
provide world-class technical skills and knowledge required by IT industry
leaders.
§ Delivery will be highly
professional, with attention to individual needs and interaction with students.
§ Results will be measurable,
and SCR will certify student achievement levels and competence.
2. Jesse wants my opinion on whether
or not SCR needs a systems review committee. Need to prepare a recommendation
and reasons.
As
far as we know, SCR does not have a systems review committee. The SCR executive
committee announced the new TIMS system by giving employees advance notice of a
news release. Students know that top management directives are one source of
systems projects. Should SCR consider a committee? You could argue that in a
firm like SCR, the top managers make all major decisions, and a committee would
add an unnecessary layer of decision-making. Also, the company is small enough
to allow constant, direct communication among all members of the SCR team — so
what would be the advantage of a committee?
On the other hand, not all decisions involve major IT projects. Most of the time, IT departments deal with day-to-day maintenance requests. Without a systems review committee, the IT director must allocate corporate resources. Would a systems review committee provide more interdepartmental input and allow more user involvement? The chapter presents various pro and con arguments, and you should encourage students to apply these concepts to the SCR situation.
On the other hand, not all decisions involve major IT projects. Most of the time, IT departments deal with day-to-day maintenance requests. Without a systems review committee, the IT director must allocate corporate resources. Would a systems review committee provide more interdepartmental input and allow more user involvement? The chapter presents various pro and con arguments, and you should encourage students to apply these concepts to the SCR situation.
3. Draft a project scope statement
for the TIMS system and describe the constraints. She said be specific.
Based
on the information in the SCR documents for this chapter, the project will have
a specific timetable and must include various features and capabilities. A sample
statement might read as follows:
Project
Scope and Constraints
The new training information system must
support SCR’s training operations, and meet the requirements of users and SCR
management. Specific constraints include the following:
§ The system must be operational by
February 1.
§ The system must track courses,
instructors, students, and grades.
§ The system must interface with SCR’s
accounting system.
§ The system must be able to support
online courses registration in the future.
§ The system must track industry
certification requirements.
4. Need to identify the people I want
to interview to learn more about the new training activity, and prepare a list
of the questions I will ask.
At
this point, you would want to obtain more background and a better understanding
of the project. The most important people would be the SCR employees who have
experience with corporate training and will be involved in the new training
function. Additional investigation and detailed fact-finding will be performed
during the systems analysis phase, starting in Chapter 4.
A sample interviewee, job title, and list of interview topics follows. The topics are listed generally, but you can ask students to frame specific questions based on the topics they suggest.
A sample interviewee, job title, and list of interview topics follows. The topics are listed generally, but you can ask students to frame specific questions based on the topics they suggest.
Chapter 2 – Analyzing the Business Case
MULTIPLE CHOICE
1. Systems development typically starts with a
____.
a.
|
feasibility study, followed by a systems
request, which includes a preliminary investigation
|
b.
|
systems request, followed by a preliminary
investigation, which includes a feasibility study
|
c.
|
preliminary investigation, followed by a
feasibility study, which includes a systems request
|
d.
|
feasibility study, followed by a
preliminary investigation, which includes a systems request
|
ANS: B PTS: 1 REF: 52
2. ____ planning is the process of identifying
long-term organizational goals, strategies, and resources.
a.
|
Opportunity
|
c.
|
Strategic
|
b.
|
Preliminary
|
d.
|
Vertical
|
ANS: C PTS: 1 REF: 54
3. During strategic planning, top managers ask a
series of questions that is called a ____ analysis because it examines a
company’s strengths, weaknesses, opportunities, and threats.
a.
|
CRM
|
c.
|
JIT
|
b.
|
TCO
|
d.
|
SWOT
|
ANS: D PTS: 1 REF: 54
4. Strategic planning looks beyond day-to-day
activities and focuses on a horizon that is ____ years in the future.
a.
|
3
|
c.
|
10
|
b.
|
5
|
d.
|
any of the above
|
ANS: D PTS: 1 REF: 54
5. ____ limitations result when a system that
was designed for a specific hardware configuration becomes obsolete when new
hardware is introduced.
a.
|
Mission
|
c.
|
Feasibility
|
b.
|
Relationship
|
d.
|
Performance
|
ANS: D PTS: 1 REF: 60
6. Hardware-based security controls include
____.
a.
|
passwords
|
c.
|
coding data
|
b.
|
various levels of user access
|
d.
|
none of the above
|
ANS: D PTS: 1 REF: 60
7. ____ components can provide automated
response to sales inquiries, Web-based order processing, and online inventory
tracking.
a.
|
Mission statement
|
b.
|
Customer relationship management (CRM)
|
c.
|
Feasibility study
|
d.
|
Total cost of ownership (TCO)
|
ANS: B PTS: 1 REF: 63
8. Electronic data interchange (EDI) enables
____ inventory systems, which rely on computer-to-computer data exchange to
minimize unnecessary inventory.
a.
|
CRM
|
c.
|
JIT
|
b.
|
TCO
|
d.
|
RFID
|
ANS: C PTS: 1 REF: 63
9. Many companies implement ____ systems that
integrate all customer-related events and transactions.
a.
|
CRM
|
c.
|
JIT
|
b.
|
TCO
|
d.
|
RFID
|
ANS: A PTS: 1 REF: 63
10. A systems request form should not
____.
a.
|
have complex instructions
|
b.
|
be easy to understand
|
c.
|
include enough space for all required
information
|
d.
|
indicate what supporting documents are
needed
|
ANS: A PTS: 1 REF: 65
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