Fundamentals of Information Systems, 7th Edition solutions manual and test bank by Ralph M. Stair | George Reynolds
1. Chapter 01: Information Systems in Perspective Question TF #1 (1.0 point)
Information is simply a collection of raw facts such as an employee number or the total hours worked in a week.
a. True
*b. False
2. Chapter 01: Information Systems in Perspective Question TF #2 (1.0 point)
Some countries try to censor or control what information is available to their citizens, especially through the Internet and social media.
*a. True
b. False
3. Chapter 01: Information Systems in Perspective Question TF #3 (1.0 point)
Information and data are essentially the same thing.
a. True
*b. False
4. Chapter 01: Information Systems in Perspective Question TF #4 (1.0 point)
Using a computer to forecast future sales and order more inventory before a shortage can occur is an example of information system feedback.
a. True
*b. False
5. Chapter 01: Information Systems in Perspective Question TF #5 (1.0 point)
The technology infrastructure is a set of shared IS resources that form the foundation of each computer-based information system.
*a. True
b. False
6. Chapter 01: Information Systems in Perspective Question TF #6 (1.0 point)
Teraflops is a measure of computer processing speed.
*a. True
b. False
7. Chapter 01: Information Systems in Perspective Question TF #7 (1.0 point)
Application software such as Microsoft Windows controls basic computer operations, including start-up and printing.
a. True
*b. False
8. Chapter 01: Information Systems in Perspective Question TF #8 (1.0 point)
Software is needed for computers of all sizes from cell phones and small hand held devices to the largest supercomputers.
*a. True
b. False
9. Chapter 01: Information Systems in Perspective Question TF #9 (1.0 point)
Information about the documents on the Web and access to these documents are controlled and provided by tens of thousands of special computers called Web servers.
*a. True
b. False
10. Chapter 01: Information Systems in Perspective Question TF #10 (1.0 point)
The World Wide Web is a network of links on the Internet to documents containing text, graphics, video, and sound.
*a. True
b. False
11. Chapter 01: Information Systems in Perspective Question TF #11 (1.0 point)
An intranet is a network based on Web technologies that allows selected outsiders, such as business partners and customers, to access authorized resources of a company’s extranet.
a. True
*b. False
12. Chapter 01: Information Systems in Perspective Question TF #12 (1.0 point)
Mobile commerce is the use of mobile, wireless devices to place orders and conduct business.
*a. True
b. False
13. Chapter 01: Information Systems in Perspective Question TF #13 (1.0 point)
While technologically advanced, unfortunately, e-commerce offers few advantages for streamlining work activities.
a. True
*b. False
14. Chapter 01: Information Systems in Perspective Question TF #14 (1.0 point)
Electronic business goes beyond e-commerce and e-procurement by using information systems and the Internet to perform all business-related tasks and functions.
*a. True
b. False
15. Chapter 01: Information Systems in Perspective Question TF #15 (1.0 point)
An MIS typically provides standard reports generated with data and information from a TPS or ERP system.
*a. True
b. False
16. Chapter 01: Information Systems in Perspective Question TF #16 (1.0 point)
A decision support system is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers.
a. True
*b. False
17. Chapter 01: Information Systems in Perspective Question TF #17 (1.0 point)
Some successful stock, options, and futures traders use expert systems to spot trends and improve the profitability of their investments.
a. True
*b. False
18. Chapter 01: Information Systems in Perspective Question TF #18 (1.0 point)
The unique value of learning systems is that they allow organizations to capture and use the wisdom of experts and specialists.
a. True
*b. False
19. Chapter 01: Information Systems in Perspective Question TF #19 (1.0 point)
Augmented reality is a new form of virtual reality that enables a user to become fully immersed in an artificial, computer-generated 3D world.
a. True
*b. False
20. Chapter 01: Information Systems in Perspective Question TF #20 (1.0 point)
Outsourcing is the hiring of an overseas company to perform some or all of a systems development project.
a. True
*b. False
21. Chapter 01: Information Systems in Perspective Question TF #21 (1.0 point)
Systems analysis defines the problems and opportunities of the existing system.
*a. True
b. False
22. Chapter 01: Information Systems in Perspective Question TF #22 (1.0 point)
The supply chain includes finished product storage, outbound logistics, marketing and sales, and customer service.
a. True
*b. False
23. Chapter 01: Information Systems in Perspective Question TF #23 (1.0 point)
The more consumers can obtain similar products and services that satisfy their needs, the less likely firms are to try to establish competitive advantage.
a. True
*b. False
24. Chapter 01: Information Systems in Perspective Question TF #24 (1.0 point)
It is not possible for companies to employ more than one strategy to gain strategic competitive advantage.
a. True
*b. False
25. Chapter 01: Information Systems in Perspective Question TF #25 (1.0 point)
Today, companies are shifting from strategic management to performance-based management of their information systems by carefully considering both strategic advantage and costs.
*a. True
b. False
26. Chapter 01: Information Systems in Perspective Question TF #26 (1.0 point)
A higher level of output from a given level of input means greater productivity.
*a. True
b. False
27. Chapter 01: Information Systems in Perspective Question TF #27 (1.0 point)
Total cost of ownership is the sum of all costs over the life of the information system, excluding the costs to acquire components such as the technology, technical support, administrative costs, and end-user operations.
a. True
*b. False
28. Chapter 01: Information Systems in Perspective Question TF #28 (1.0 point)
The U.S. Department of Labor’s Bureau of Labor Statistics predicts that there will be little to no growth in many technology jobs through 2012 and beyond.
a. True
*b. False
29. Chapter 01: Information Systems in Perspective Question TF #29 (1.0 point)
An information center is a miniature IS Department attached and directly reporting to a functional area in a large organization.
a. True
*b. False
30. Chapter 01: Information Systems in Perspective Question TF #30 (1.0 point)
Employers often search the Internet to find information about potential employees before they make hiring decisions.
*a. True
b. False
31. Chapter 01: Information Systems in Perspective Question MC #1 (1.0 point)
The process of defining relationships among data to create useful information requires ______
a. an information system.
b. intelligence
*c. knowledge
d. intuition
32. Chapter 01: Information Systems in Perspective Question MC #2 (1.0 point)
______ are people who create, use, and disseminate knowledge and are usually professionals in science, engineering, business, and other areas.
a. Systems analysts
*b. Knowledge workers
c. Chief Information Officer
d. End user
33. Chapter 01: Information Systems in Perspective Question MC #3 (1.0 point)
Data that can be used for a variety of purposes is said to be ______.
*a. flexible
b. economical
c. relevant
d. verifiable
34. Chapter 01: Information Systems in Perspective Question MC #4 (1.0 point)
In information systems, _____ is used to make changes to input or processing activities.
a. forecasting
*b. feedback
c. output
d. processing
35. Chapter 01: Information Systems in Perspective Question MC #5 (1.0 point)
_____ consists of computer programs that govern the operation of the computer.
a. Hardware
*b. Software
c. Applications
d. Telecommunications
36. Chapter 01: Information Systems in Perspective Question MC #6 (1.0 point)
An _____ is a network based on Web technologies that allows only selected outsiders, such as business partners and customers, to access authorized resources of a company’s intranet.
a. Internet
b. blog
c. Web 2.0
*d. extranet
37. Chapter 01: Information Systems in Perspective Question MC #7 (1.0 point)
_____ is (are) considered to be the most important element in a computer-based information system.
a. Hardware
b. Software
c. Procedures
*d. People
38. Chapter 01: Information Systems in Perspective Question MC #8 (1.0 point)
_____ involves using information systems and the Internet to acquire parts and supplies.
a. e-commerce
b. e-business
c. mobile commerce
*d. e-procurement
39. Chapter 01: Information Systems in Perspective Question MC #9 (1.0 point)
A set of integrated programs that manages vital business operations for an entire multisite, global organization.
a. transaction processing system
b. e-commerce system
*c. enterprise resource planning system
d. decision support system
40. Chapter 01: Information Systems in Perspective Question MC #10 (1.0 point)
A(n) _____ is an organized collection of people, procedures, software, databases, and devices that support problem-specific decision making.
a. TPS
b. MIS
*c. DSS
d. Virtual reality system
41. Chapter 01: Information Systems in Perspective Question MC #11 (1.0 point)
The ______ is an organized collection of people, procedures, software, databases, and devices to create, store, share, and use the organization’s knowledge and experience.
a. artificial intelligence system
b. expert system
c. virtual reality
*d. knowledge management system
42. Chapter 01: Information Systems in Perspective Question MC #12 (1.0 point)
_____ is a branch of artificial intelligence that allows computers to recognize and act on patterns or trends.
a. Vision systems
*b. Neural networks
c. Robotic systems
d. Natural language processing
43. Chapter 01: Information Systems in Perspective Question MC #13 (1.0 point)
Hiring an outside company to perform some or all of a systems development project is called _____
a. virtual reality
b. offshoring
c. systems investigation
*d. outsourcing
44. Chapter 01: Information Systems in Perspective Question MC #14 (1.0 point)
The goal of the _____ phase of systems development is to gain a clear understanding of the problem to be solved or opportunity to be addressed.
a. systems analysis
*b. systems investigation
c. systems design
d. systems implementation
45. Chapter 01: Information Systems in Perspective Question MC #15 (1.0 point)
An organized collection of people, procedures, software, databases, and devices used to perform and record business transactions.
a. decision support system
b. management information system
c. business intelligence system
*d. transaction processing system
46. Chapter 01: Information Systems in Perspective Question MC #16 (1.0 point)
The _______ phase of systems development defines the problems and opportunities of the existing systems.
a. systems investigation
*b. analysis
c. design
d. maintenance
47. Chapter 01: Information Systems in Perspective Question MC #17 (1.0 point)
______ is a set of major understandings and assumptions shared by a group, such as within an ethnic group or a country.
a. Value
*b. Culture
c. Organizational culture
d. Organizational change
48. Chapter 01: Information Systems in Perspective Question MC #18 (1.0 point)
The ____________ specifies factors that can lead to better attitudes about the information systems, along with higher acceptance and usage of it.
a. value chain
b. key value indicators
c. quality assurance model
*d. technology acceptance model
49. Chapter 01: Information Systems in Perspective Question MC #19 (1.0 point)
Michael Porter proposed a now widely accepted competitive forces model that includes ______ forces.
a. three
b. four
*c. five
d. six
50. Chapter 01: Information Systems in Perspective Question MC #20 (1.0 point)
______ is a strategy for gaining competitive advantage wherein a company strives to deliver different products and services.
a. cost leadership
*b. differentiation
c. niche strategy
d. altering the industry structure
51. Chapter 01: Information Systems in Perspective Question MC #21 (1.0 point)
An agreement between two or more companies that involves the joint introduction and distribution of goods and services is called ______.
a. niche strategy
b. altering the industry structure
*c. strategic partnership
d. competitive advantage
52. Chapter 01: Information Systems in Perspective Question MC #22 (1.0 point)
The ______ visa program allows new employees from foreign lands into the United States.
*a. H-1B
b. L-1
c. B-1
d. V-1A
53. Chapter 01: Information Systems in Perspective Question MC #23 (1.0 point)
The ____________ is a multi-faceted role that helps users determine what outputs they want from the system and help construct plans for developing the necessary programs that produce those outputs.
a. system operator
*b. systems analyst
c. computer operator
d. support analyst
54. Chapter 01: Information Systems in Perspective Question MC #24 (1.0 point)
According to Thomas Friedman in his book The World is Flat, we have progressed from the globalization of countries to the globalization of multinational corporations to the globalization of ______.
a. information systems
b. technology
c. products and services
*d. individuals
55. Chapter 01: Information Systems in Perspective Question MC #25 (1.0 point)
The number of eras of globalization that Thomas Friedman describes in his book the World is Flat is ______.
a. two
*b. three
c. four
d. five
56. Chapter 01: Information Systems in Perspective Question CO #1 (1.0 point)
Predicting future events to avoid problems is called _____.
Correct Answer(s):
a. forecasting
57. Chapter 01: Information Systems in Perspective Question CO #2 (1.0 point)
____________ is information from the system that is used to make changes to input or processing activities.
Correct Answer(s):
a. Feedback
58. Chapter 01: Information Systems in Perspective Question CO #3 (1.0 point)
An approach to work called _____ that enables people to work from home or while traveling.
Correct Answer(s):
a. telecommuting
59. Chapter 01: Information Systems in Perspective Question CO #4 (1.0 point)
The _____ is the world’s largest computer network consisting of thousands of interconnected networks, all freely exchanging information.
Correct Answer(s):
a. Internet
60. Chapter 01: Information Systems in Perspective Question CO #5 (1.0 point)
_____ allows people to get the information they need from the Internet instead of from desktop or corporate computers.
Correct Answer(s):
a. Cloud computing
61. Chapter 01: Information Systems in Perspective Question CO #6 (1.0 point)
The technology used to create the Internet is also being applied within companies and organizations to create _____, which allow people in an organization to exchange information and work on projects.
Correct Answer(s):
a. intranets
62. Chapter 01: Information Systems in Perspective Question CO #7 (1.0 point)
_____ involves any business transactions executed electronically between companies.
Correct Answer(s):
a. E-commerce
63. Chapter 01: Information Systems in Perspective Question CO #8 (1.0 point)
The use of mobile, wireless devices to place orders and conduct business is called ____________
Correct Answer(s):
a. mobile commerce, m-commerce
64. Chapter 01: Information Systems in Perspective Question CO #9 (1.0 point)
An organized collection of people, procedures, software, databases, and devices used to record completed business transactions is called a(n) _____.
Correct Answer(s):
a. transaction processing system
65. Chapter 01: Information Systems in Perspective Question CO #10 (1.0 point)
A(n) ____________ is an organized collection of people, processes, software, databases, and devices that provides routine information to managers and decision makers.
Correct Answer(s):
a. management information system
66. Chapter 01: Information Systems in Perspective Question CO #11 (1.0 point)
A system to create, store, share, and use the organization’s knowledge and experience is called a(n) _____.
Correct Answer(s):
a. knowledge management system
67. Chapter 01: Information Systems in Perspective Question CO #12 (1.0 point)
____________ is a branch of artificial intelligence that allows computers to recognize and act on patterns or trends.
Correct Answer(s):
a. Neural network
68. Chapter 01: Information Systems in Perspective Question CO #13 (1.0 point)
The collection of rules, procedures, and relationships that must be followed by an expert system to achieve the proper outcome is contained in the expert system’s _____.
Correct Answer(s):
a. knowledge base
69. Chapter 01: Information Systems in Perspective Question CO #14 (1.0 point)
____________, a newer form of virtual reality, has the potential to superimpose digital data over real photos or images.
Correct Answer(s):
a. Augmented reality
70. Chapter 01: Information Systems in Perspective Question CO #15 (1.0 point)
During the ____________ phase of the systems development process the project team determines how the new system should be developed to meet the business needs defined during systems analysis.
Correct Answer(s):
a. design
71. Chapter 01: Information Systems in Perspective Question CO #16 (1.0 point)
The ____________ phase of systems development includes purchasing software, hardware, databases, and other IS components.
Correct Answer(s):
a. systems implementation
72. Chapter 01: Information Systems in Perspective Question CO #17 (1.0 point)
____________ chain management helps determine what supplies are required for the value chain, what quantities are needed to meet customer demand, how the supplies should be manufactured into finished goods and services, and how the shipment of supplies and products to customers should be scheduled, monitored, and controlled.
Correct Answer(s):
a. Supply
73. Chapter 01: Information Systems in Perspective Question CO #18 (1.0 point)
____________ management programs by SAP and others help companies of all sizes to manage all aspects of customer encounters.
Correct Answer(s):
a. Customer relationship
74. Chapter 01: Information Systems in Perspective Question CO #19 (1.0 point)
____________ deals with how for-profit and nonprofit organizations plan for, implement, and handle change.
Correct Answer(s):
a. Organizational change
75. Chapter 01: Information Systems in Perspective Question CO #20 (1.0 point)
A _____________ information system is usually flexible, efficient, accessible, and timely.
Correct Answer(s):
a. quality
76. Chapter 01: Information Systems in Perspective Question CO #21 (1.0 point)
A(n) ____________ is a significant and ideally long-term benefit to a company over its competition, and can result in higher-quality products, better customer service, and lower costs.
Correct Answer(s):
a. competitive advantage
77. Chapter 01: Information Systems in Perspective Question CO #22 (1.0 point)
One of the factors that can lead to attaining a competitive advantage is the ____________ among existing competitors.
Correct Answer(s):
a. rivalry
78. Chapter 01: Information Systems in Perspective Question CO #23 (1.0 point)
Some suppliers enter into strategic ____________ with firms and eventually act as a part of the company.
Correct Answer(s):
a. alliances
79. Chapter 01: Information Systems in Perspective Question CO #24 (1.0 point)
____________ is a measure of IS value that investigates the additional profits or benefits generated as a percentage of the investment in IS technology after taxes.
Correct Answer(s):
a. Return on investment
80. Chapter 01: Information Systems in Perspective Question CO #25 (1.0 point)
The IS organization has three primary responsibilities: operations, systems development, and ____________.
Correct Answer(s):
a. support
81. Chapter 01: Information Systems in Perspective Question ES #1 (1.0 point)
Briefly distinguish between data, information, and knowledge.
Correct Answer:
Data consists of raw facts, such as employee number or total hours worked in a week. Information is a collection of facts organized and processed so that they have additional value beyond the value of individual facts. Turning data into information is a process, a set of logically related tasks performed to achieve a defined outcome. The process of defining relationships among data to create useful information requires knowledge. Knowledge is the awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision.
82. Chapter 01: Information Systems in Perspective Question ES #2 (1.0 point)
Define the term information system and briefly identify its fundamental components.
Correct Answer:
An information system is a set of interrelated elements or components that collect, manipulate, store, and disseminate data and provide for a corrective reaction to meet an objective. The fundamental components include input, processing, output, and feedback. Input is the activity of gathering and capturing raw data. Processing involves converting data into useful output. It can be done manually or by using a computer. Output involves producing useful information, often in the form of documents and reports. Feedback is information from the system that is used to make changes to input or processing activities.
83. Chapter 01: Information Systems in Perspective Question ES #3 (1.0 point)
Distinguish between the Internet and the Web.
Correct Answer:
The Internet is the world’s largest network consisting of thousands of interconnected networks, all freely exchanging information. People use the Internet to research information, buy and sell products and services, make travel arrangements, conduct banking, download music and videos, read books, and listen to radio programs, among other activities. The Web is one of many services available over the Internet. It is a network of links on the Internet to documents containing text, graphics, video, and sound. Information about the documents and access to them are controlled and provided by tens of thousands of special computers called Web servers.
84. Chapter 01: Information Systems in Perspective Question ES #4 (1.0 point)
What is the technology acceptance model?
Correct Answer:
The technology acceptance model specifies the factors that can lead to better attitudes about the information system, along with higher acceptance and usage of it. These factors include the perceived usefulness of the technology, the ease of its uses, its quality and the degree to which the organization supports its use.
85. Chapter 01: Information Systems in Perspective Question ES #5 (1.0 point)
Identify and briefly discuss the three eras of globalization according to Thomas Friedman.
Correct Answer:
We have progressed from the globalization of multinational countries (Globalization 1.0) to the globalizations of corporations (Globalization 2.0) and individuals (Globalization 3.0). Today, people in remote areas can use the Internet to compete with and contribute to other people, the largest corporations, and entire countries. These workers are empowered by high-speed Internet access, making the world flatter. In the Globalization 3.0 era, designing a new airplane or computer can be separated into smaller subtasks and then completed by a person or small group that can do the best job. These workers can be located in India, China, Russia, and other areas of the world. The subtasks can then be combined or reassembled into the complete design. This approach can be used to prepare tax returns, diagnose a patient’s medical condition, fix a broken computer, and many other tasks.
86. Chapter 02: Hardware and Software Question TF #1 (1.0 point)
When making hardware decisions, the overriding considerations of a business should be technology cost and currency.
a. True
*b. False
87. Chapter 02: Hardware and Software Question TF #2 (1.0 point)
Because the business needs and their importance vary at different companies, the IS solutions they choose can be quite different.
*a. True
b. False
88. Chapter 02: Hardware and Software Question TF #3 (1.0 point)
People involved in selecting their organization’s computer hardware need not understand current and future business requirements, they simply need to understand the technology so they can make informed acquisition decisions.
a. True
*b. False
89. Chapter 02: Hardware and Software Question TF #4 (1.0 point)
The components responsible for processing - the CPU and memory - are housed together in the same box or cabinet, called the system unit.
*a. True
b. False
90. Chapter 02: Hardware and Software Question TF #5 (1.0 point)
The clock speed affects machine cycle time and the rate at which the computer executes instructions.
*a. True
b. False
91. Chapter 02: Hardware and Software Question TF #6 (1.0 point)
RAM stands for random access memory and loses its contents if the current is turned off or disrupted.
*a. True
b. False
92. Chapter 02: Hardware and Software Question TF #7 (1.0 point)
A multicore microprocessor combines two or more independent processors into a single computer so that they can share the workload and boost processing capacity.
*a. True
b. False
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